Assessment of knowledge 3: Duty of care

Assessment 3 - Duty of care

First Name

Last Name

Date

1a. Explain what is meant by the term "Duty of care"

1b. How does the duty of care affect your work role?

2a. Describe 3 dilemmas that may arise between the duty of care and an individual's rights

2b. Explain what you must and must not do within your role in managing conflicts and dilemmas

2c. where do you go for additional support and advice about how to resolve such dilemmas?

3b. Who do you ask for advice and support in handling comments and complaints?

3c. Why it is important to learn from comments and complaints to improve the quality of service?

4a. Give examples of a situation that can be described as;

An adverse event

An incident

An error or near miss

4b. Explain what you must and must not do in relation to adverse vents, incidents, errors and near misses

Must do and must not do - An adverse event

Must do and must not do - An incident

Must do and must not do - An error or near miss

4c. List the legislation and agreed ways of working in relation to reporting any adverse events, incidents, errors and near misses

5a. List the factors and difficult situations that may cause confrontation

5b. Describe how communication can be used to solve problems and reduce the likelihood or impact of confrontation

5c. describe how to assess and reduce risks in confrontational situations

5e. What are the agreed ways for reporting any confrontations in your working role?

With a client base of over 10,000+ and a pack of hungry locums over 5000 strong, come and get cracking!